Last updated: 30/05/2019
The online store of Paraskevopoulos Ioannis, Achilleas Sdrakas (from now on called “Company”) promotes and resells the Company’s products or / and supplier products with which it cooperates. As a supplier, within the meaning of Law 2251/1994 on consumer protection, as well as any producer / packager, importer / distributor, as defined in more specific legal provisions (hereinafter referred to as “suppliers” for the sake of brevity). The Company reserves the right to freely choose the products it displays on its website and to modify, renew or / and withdraw them at any time and without prior notice. The same applies to its pricing policy, any bids and discounts it may choose and freely make, as well as modify, renew or / and withdraw at any time and without prior notice or / and observance of a deadline.
In any case it should be noted that the description of the components of the products of the suppliers and in general the information contained in the indications on the products and the dates of their production and expiry is provided by the suppliers themselves whose details are given on the product and that the Company (who participates in the distribution chain only as an intermediary or final seller) is not and cannot control nor is responsible for the truth or accuracy of the product descriptions or product information.
Intellectual Property, Software, and Content
Our website is the official website of the Company. Copyrights in all software and content that you access to or through this website remain the property of the Company or its licensors and are protected by international copyright laws and conditions. All of these rights are owned by the Company and its licensors.
Under no circumstances should the appearance and display of the content of the website be construed as a transfer or / and assignment of a license or / and the right to use it. You can save, print and display available content for personal use only. You may not publish, manage, distribute, partly or totally copy, transfer, process, store, republish, modify or otherwise reproduce in any form any part of the content or copies of the content provided to you or displayed on this website nor may you use this content for any business or commercial activity unless you have received written permission from the Company.
It is also not allowed to modify, translate, decompile, reconstruct or create derivative works using any software or accompanying documentation offered by the Company or its licensors. In addition, you do not have any license or consent to use the Company’s trademarks in any way, and you agree not to use these trademarks, or any trademarks that have similar colors without the written permission of the Company.
Photographic imagery of our products
We have made every effort to ensure a realistic and accurate photographic representation of our products, which are sold through our website. However, due to technological limitations, these photos may differ from the actual situation, format and image of the products.
We do not claim or warrant the accuracy or reliability of any information or content relating to any products or services, software or advertisements contained in this website, distributed through it, taken by it, and the third party content to which you refer through hyperlinks from our website or where the website gives you access.
Permission to access the website
We hereby grant you limited access to and use of this website but not permission to download or modify it or any part thereof except with the express written permission of the Company. This license does not allow any resale or commercial use of this website or its contents, any collection and use of any catalogs, descriptions or product prices, any derivative use of this website or its content, any downloading or copying of account information to another’s benefit or any use of data mining tools, robots, or similar data collection and export tools. However, as a website visitor you have the exclusive right to download the material presented on the website for free, for personal use only.
It is prohibited to reproduce, duplicate, copy, sell, resell, visit or otherwise exploit this website or any part of it for any commercial purpose without our express written permission. We have exclusive rights to our domain name and all trademarks appearing on our website are properly subject to legal protection.
You may not use frames or frame techniques to enclose any trademark, logo or other proprietary information (including videos, images, text, layout or form) of the Company’s website and any affiliates without our written consent. You may not use any “meta tags” or any other “hidden text” based on any brand or trademark of the Company or its affiliated companies without our express written consent. In the event of unauthorized use, any license previously granted by the Company ceases to be valid.
You may not use any logo or other proprietary graphics or trademark of the Company or open source code or part of a link without our prior written consent.
Orders
The presentation of the products and services on our website has the character of an invitation to users to submit a contract proposal and such presentation is not in any way a commitment of the Company to the availability and proficiency of the products and services. By placing an order, you agree that you purchase a product under the present terms and conditions. For the time being we deliver products within Greece, to the rest of the European union and worldwide with no exceptions.
Aiming to a better service and to facilitate your future purchases on your first order, register as a user of the website by filling in all of your personal information requested in the corresponding registration form. Then, each time you complete your purchases, you will no longer need to fill in all the details of your ordering request, as they will appear pre-populated on the order form. All the items you send to our Company are managed only by authorized personnel of the Company and fall under the Privacy Policy maintained by our Company and are collected and processed with complete security and diligence and only upon your explicit consent that you provide by sending the above form. In any case, whenever you submit a request for order to our Company, you must first accept the present “Terms and Conditions” that govern our transactions in total.
You can submit your order also as an unidentified user (guest user) without having to register as a user to the website.
In order to fully inform you and protect you from unforeseen incidents, the orders are completed as follows:
i) Upon completion of your order request, you will see your total aggregate order containing all the details. If you proceed to the completion stage of your order, you are logged in with the third payment service provider of your choice (based on the available options) to complete the payment of the agreed price under the terms of the next section. Upon successful completion of the payment, you will receive an automated order confirmation message, which is sent to the e-mail address you have provided us with. If your order is paid for on delivery (this is applicable for delivery only within Greece) then you will receive the order confirmation under which you will be delivered the goods subject to the appropriate payment upon delivery. In the case of a “deposit to the Company’s bank account” option, the order is not executed until the bank account of the Company is credited.
(ii) Our Company may (but is not required to) conduct a check through our payment service providers with respect to the correctness of the payment information you send to us (in the case of a credit card payment or through third-party on-line payment service provider) at the stage of completing your order and linking to your third-party payment service provider. We may decline your order if any problem with respect to these elements is established or suspected.
In continuation, your order will pass to the stage of processing and you will be emailed when the products are shipped to the delivery address (or in the case of multiple deliveries to the delivery addresses).
If for any reason there is an unexpected shortage from the suppliers in any of the products you have placed in the order or / and that a product will be available after the delivery time listed in our online store or where there is a problem in relation with the products included in your request, then our Company will make every effort to contact you either with a message at the email address you have declared to us, or by direct telephone contact through its representative (or via any of the above ways) in order to consult with you for any modification, correction or cancellation of your order. If it is not possible to contact you for 7 calendar days, then your order will be executed for its available part and it will be canceled for the rest. In any case any modification of your order will be sent to you again with a new message to the e-mail address you have provided us with, and this message will also be the confirmation of your order under which your order will be executed.
It is clarified that the shipping time may vary depending on the availability of the products and the suppliers’ commitment to the delivery time (we procure the majority of our products from their source / suppliers), therefore any delay by the suppliers will delay the shipping time from us. Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility. For orders within Greece delivery usually takes 1-3 business days after confirmation of the shipment. For orders within the European Union (Greece not included), the delivery will usually be completed within 3-10 business days.
To make a transaction on our website you must be over 18 years of age. Guests under the age of 18 are not allowed to share with us any data or information. When you place an order, you are bound that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you are using to place your order and that there is sufficient balance to cover the cost of the products.
When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase agreement will be prepared only after your payment has been approved and your credit / debit card or the Company’s account is credited with a bank deposit of the corresponding amount. In the case of cash on delivery or cash payment at our physical store, the products are delivered with deduction of ownership (the cash on delivery is valid only for deliveries within Greece, while the cash payment applies if your order is received at our physical store). In the event of a “bank deposit” of the Company, the order is not executed until the bank account of the Company is credited. Please note that cash on delivery or cash or bank deposit payments are only acceptable in euro. Also, if your order includes a Gift Card purchase, the options of cash on delivery, cash or bank deposit is not available.
As your order progresses, you will receive a series of automated emails that report the progress of your order.
i) These messages relate to the following steps:
(a) Order confirmation
(b) Order handling: When the products of the order have been collected and are routed for shipment to your place, which will be accompanied by the dispatch note.
(c) Order pending : If one of the products of your order has not been collected and has remained pending, we will contact you accordingly.
(d) Canceled: If your order has been canceled for the reasons stated in these Terms.
ii) Also, if any outstanding or inconvenient issues arise during the processing of your order, then you will be sent a corresponding e-mail or / and we will contact you on the phones you provided to us during registration or registration of the order on our website.
By sending a request for an order, you agree to receive the above notifications, which are a prerequisite for the correct support and tracking of your order. We invite you to make sure these emails can reach you and to keep them throughout our transaction. It is your responsibility, in case you do not receive the relevant emails, to contact our Customer Service Department through the “Contact Us” section. If you wish to object or provide clarification on the content of an e-mail that you have received as above or for any other reason you may contact our Customer Service Department through the “Contact us” section.
In case of your phone order at your own initiative to the Customer Service department, you agree to the following:
i) Payment of your order can be made either by credit card or by bank deposit or by cash only in Greece or by receiving it at the physical store of our Company upon payment on the spot.
ii) If you have an email account, emails are sent to you informing you in writing about the order agreed on the telephone and the final cost of the order. In case of any problem with your order occurred at anytime, we will contact you by phone on the phone numbers you have provided to us.
iii) For all other steps of the process, all these Terms and Conditions apply also to telephone orders.
Prices
The Company generally retains the right and the user accepts it, to freely modify its pricing policy, modify the prices listed on the website, and change or / and withdraw offers at any time with or without prior notice to users of the website who will be informed of the price that is in force each time from the relevant posting. Although we try to ensure that all the details, descriptions and prices displayed on our website are accurate, errors may occur. If we find an error in the price of any of the products you have ordered, we will notify you as soon as possible and we will give you the opportunity to re-confirm your order at the correct price or to cancel it. If we are unsuccessful in contacting you and have exhausted all means of contact within our reach, we will cancel the order. If your order is cancelled in accordance with the Terms and Conditions, but you have already paid for the products, you will receive a refund of the total amount of money without interest.
All prices are in euro and include VAT. Any additional charges such as shipment costs that may arise appear clearly and are included in the “Total Cost”.
The Services may contain typographical errors or other errors or inaccuracies and may not be complete or updated until the last detail. We reserve the right to correct any errors, inaccuracies or omissions at any time and to change or update information on the website without prior notice. We also reserve the right to refuse to execute any orders you have submitted based on information contained in the Services that may contain mistakes or inaccuracies, including, but not limited to, inaccuracies, or non-updated information about prices, shipping, payment terms or return policies.
Delivery policy
a. Our Company provides you with alternative ways of receiving products for your convenience. When ordering, you are asked to choose how you wish to receive your ordered products. Depending on the way you choose, the total final cost of your order under which the payment will be made will be formed and this will also be included in the order confirmation.
Time, Way, Place of Delivery / Shipment
The best estimate of the delivery time of your order is set before finalizing the order.
i) Receipt of your order from our store, Makrygianni 5 str. Moschato, Greece, during working days and hours, after contacting us.
ii) If you wish us to send the order to a delivery address that you declare to us then the delivery will be made with the cooperating courier Company.
b. Our Company and its partners take all the necessary measures for the timely delivery of the order to the buyer within the basic delivery schedule of each transport Company. We cannot guarantee either the arrival time or the exact delivery time of the ordered products, as these depend on the carriers we cooperate with. Our Company is not responsible for any delays due to force majeure or to events of chance or events beyond its control. In the event of any delays our Company will make every effort to contact you. Our Company is responsible for the proper delivery of your order to the carrier, from which the risk is transferred to the buyer under Article 524 CC. Transport cost is the one stated by the price policy of each shipping Company, which is solely responsible for shipping charges and which can change prices at any time. Our Company is not responsible for any such price change.
c. In the event of exercise of the right of withdrawal, the consumer must return the products with a carrier of his choice and bear the cost and responsibility of the transport himself. In case of return of any defective products, the return is obligatory following contact with our Company which assumes both the cost and the responsibility of the transfer from delivery of products returned to the carrier.
d. In case of cash receipt from our physical store, or depositing in an account and in the case of delivery against cash, our Company retains the ownership of the purchased products until the total and full disbursement and payment of the purchase price.
e. Deliveries are made only during working days (Monday – Friday except holidays) between 10.00 and 16.00 local time, except when picked up by our physical store and the estimated delivery time from the order entry is indicatively from 1 up to 3 business days for deliveries within Greece and 3 up to 10days for deliveries within the European Union.
f. Subject to any specific shipping and delivery charges expressly provided for in a product posted on our website, the general pricing policy is as follows:
i) The shipping cost for orders within the European Union (executed by the cooperating carrier), excluding Greece, will be automatically calculated on the shopping cart page (depending on the volumetric weight of each order and the address) and it will be included in your order before completion and payment. For orders delivered to inaccessible destinations, or otherwise inaccessible areas, the cost, according to the volumetric weight of each order, is calculated in accordance with the shipping Company’s charges.
(ii) For shipments across Greece, shipping costs will be automatically calculated on the shopping cart page (depending on the address and volumetric weight of each order) and will be included in your order before completion and payment.
All prices may change at any time without prior notice.
Free shipping
i) Free Shipping applies to all deliveries within Greece. For the rest of the European Union, free shipping applies to orders worth 3.000€ euros or higher (including VAT).
ii) Free Shipping also applies when discount coupons, promotion codes, or special offers are used.
If you are not present on delivery to receive your package, the courier Company will give you an instruction note with instructions on how to receive your order (and if it is supported by the courier Company). In this case, the risk of loss or damage to the goods is transferred to you. The courier will attempt to deliver the product up to 3 times (and if this is supported by this courier), otherwise the product will remain at the courier premises at your own responsibility and expense and subject to the courier’s general conditions of safekeeping. If you have opted for a “cash on delivery” payment and do not contact our Customer Service Department through the “Contact us” section to receive the product within 3 days of the unsuccessful delivery attempt to you, your order will be automatically canceled.
Payments
Our Company offers a choice between several ways to pay for the products you are interested in buying. In this context, you can choose the way of payment of the products you are interested in buying, namely: a) by credit card, b) through a third partner on-line payment provider such as PayPal, Viva Payment c) cash only within Greece, d) cash payment applies if the order is received from our physical store e) by bank deposit to the Company’s bank account. It is not possible to combine different payment methods for one order.
Specifically, we accept payments via VISA, VISA Debit, MasterCard, Maestro, and Gift Cards of the Company. Cash on delivery only within Greece. We also accept as a payment method a bank deposit to the Company’s bank account. It is clarified that we do not accept checks as a means of payment for purchases.
If you have chosen your credit card as a form of payment, the process will be executed and completed through our trusted partner (Paypal), an American company operating a worldwide online payments system that supports online money transfers. In particular, your transactions in our online store are protected by top online security systems (SSL - SHA-256 algorithm and VeriSign’s 2048-bit G5 Root Certificate) as they are governed, by a statement from our financial institution partner under the PCI DSS protocol that guarantee a secure trading environment worldwide. The collection and processing also of the payment details you send to us are only received with the financial institutions we cooperate with, which are solely responsible for processing them to complete the payment.
You can choose to pay in cash upon the delivery of your order at your place, after you have checked the products you have received. Cash on delivery cannot be used for multiple deliveries. The same applies also in the case of receiving products from our physical store if the payment is made in cash. All payments are in euro.
According to the applicable tax provisions, productss worth € 500 (euros) and more should be paid ONLY in the following ways:
- Charge on credit or debit card
- Bank account deposit
Discount coupons, promotion codes, special offers. From time to time, we may offer promotional or discount coupons that will apply to specific purchases that will be made through this website. Discount coupons, promotion codes, and special offers cannot be combined with a Gift Card or used to buy a Gift Card. The conditions of use of any coupon or promotional code will be determined at the time of issue and will clearly indicate the expiration date. In addition, Free Shipping applies per promotion case, as it does not apply in all cases. Additionally, we will create special promotions, which will only apply when used individually. We also reserve the right to withdraw an offer at any time, to withdraw a coupon or promotional code due to limited stock availability or due to any other reason or cause, or to replace the product of an offer with a similar product from the stock wherever possible, without prior notice
Withdraw
Our goal is to ensure absolute customer satisfaction. In any case, we invite you to check the products upon receipt. However, if you receive a defective product or if any other problem arises, please contact our Customer Service department immediately via the “Contact us” section for more details. Also please refer to the Delivery Policy section of the terms that governs refund issues and applies collectively to this case.
Those users who make purchases from our online store as consumers may withdraw from the purchase within 14 days of receiving their order by sending (within the above deadline) the withdrawal form or otherwise sending the cancellation statement together with the product provided that in this case both (product and statement) will be received by the Company within 14 days of receipt of the product, at the expense of the users.
The right of withdrawal excludes products that have been unpacked or damaged, or in a general state that renders them no longer able to be re-sold in exactly the same state as they were prior to the withdrawn purchase.
You can fill in and submit electronically the template form of withdrawal from our website or you can submit a clear written statement. If you use this feature, we will promptly provide you with a confirmation of receipt of your withdrawal without delay on a durable medium (e.g., e-mail).
In the event that you exercise your right to withdraw from the purchase of a product that is not damaged in any way then the following shall apply to the withdrawal of products purchased from our online store:
(a) Returns should be made within 14 days of the exercise of your right of withdrawal (i.e. by sending the relevant e-mail) by sending the product(s) under your care, expense and responsibility to our physical store.
b) In order for a refund to be accepted, the product you are sending to be received from our Company should be in the condition you received it, unused, complete with the original package of the item, together with all the documents that accompanied the product keeping the right conditions of maintenance and generally the products without having suffered any reduction in their value from what was not necessary to determine the nature, characteristics and operation of the products. We are entitled to delay the refund until we receive the products and have examined and approved their condition.
c) Return products must be shipped to our physical store and must be accompanied by: (a) the Retail / Invoice Receipt or Shipping Bulletin and the Withdrawal Statement (even if you have previously sent it electronically). In particular, this form must be completed with all the necessary information requested, printed and signed by you. Then place the form along with the return packet.
d) Provided the conditions in (b) and (c) above are met, reimbursement of the price you have already paid will be made directly by us or in cooperation with the affiliated payment provider or otherwise within the time allowed by law in case of withdrawal. If you receive money through a third-party payment service provider (such as PayPal, Viva Payments, credit card, etc.), you may be charged with commission charged by that third party on the basis of its terms of use and operation, for which our Company is not responsible.
e) We particularly note that if the above terms are not met, or if there is any of the aforementioned documents missing, your request for a withdrawal cannot be satisfied and the product will be returned to you at your expense.
Change / cancel an order
Changing or canceling an order (either for a product or for a Gift Card) is accepted only if the Order Confirmation has not been sent, i.e. the order has not been completed. Attention is drawn to the fact that after the order is confirmed, it is NOT possible to change the declared delivery address for any reason.
You may, if you are a customer, exercise the right of withdrawal, or the return procedure.
In case of any problem, please contact our Customer Service Department for further details through the “Contact Us” section.
In the event that any part or the whole of the price already paid to our Company is to be refunded upon cancellation or change of your order as above, you will be refunded the corresponding amount directly in a way agreed between us. If you receive money through a third-party payment service provider (such as PayPal, Viva Payments, credit card, etc.), you may be charged with commission charged by that third party on the basis of its terms of use and operation, for which our Company is not responsible.
Returns in the event of a real defect or lack of matched product
Our goal is to ensure total customer satisfaction. However, if you receive a defective product by our fault or if any other problem arises from our fault, please contact our Customer Service department immediately through the “Contact Us” section for more details.
In all cases of return of products due to actual defect or established lack of agreed property from our fault, purchased from our online store, the following apply:
i) Refunds can take place at our physical store, Makrygianni no 5, Moschato, Greece. The receipt of the product from our Company can also be made by our affiliated courier Company after first contacting our Customer Service Department through the “Contact us” section to inform us about the identified problem that has occurred with a specific product. The product to be returned will only be received from the delivery address you stated when placing your order.
(ii) In order to be eligible for a refund, the product must be in the delivered, unused, full-packed and intact condition.
iii) The returned products must be accompanied by: The Proof of Retail / Invoice. We particularly point out that if there is any of the above-mentioned documents accompanying the product missing, your request cannot be satisfied and the product will not be received by our Company.
iv) Once we have validated and accepted it, we will process your Return request within a reasonable time in good faith.
Obligations of User - Customer
The User - Customer of the e-shop is obliged:
• Not to use the e-shop site to carry out acts that may result in prosecution or the commencement of any civil or administrative proceedings against the e-shop for acts that are but not exclusively described in the Penal Code , in Special Criminal Laws, Telecommunications Legislation, Legislation for the Protection of Personal Data as well as in the relevant provisions or directives of the European Union or s National Telecommunications Commission, the Privacy Authority and any other Public or Administrative Authority and Service.
• Do not violate any form of Copyright of the Company or third parties.
• Strictly observe the applicable Terms of Use of the e-shop as well as the applicable personal data protection regulations of its subscribers and / or visitors to its websites.
• Provide complete and true personal information while enrolling as a customer.
• To update his / her personal registration information so that they can respond to his / her true personal information at all times. If an inaccuracy of the Customer's registration information is detected, the online store has the right to immediately deactivate the customer's account by informing him / her.
• Keep secret and not disclose your password to third parties. To immediately inform the online store by email for any unauthorized use of his /her password. The online store is not responsible for unauthorized use of his / her password.
• Confirm that he / she has left his / her own account at the end of each session.
• Provide Correct and True Payment and Delivery Information for Orders placed in the online store.
It is forbidden to use the website and e-shop for sending in any way, for publication or transmission of any content that is illegal, threatening, abusive, defamatory, immoral, vulgar, obscene, amplifying or expressing racial, national or other discrimination.
Any action or omission which (a) violates any patent, trademark, trade secret, copyright or other proprietary rights of the Company and any third party, (b) contains viruses or other software that may cause interruption, damage, destruction or interfere with the operation of any software, or cause damage to the reputation of the Company and / or its Affiliates and / or other Users / Members / Consumers, or may violate any personal or other data of users of the website / e-shop is strictly prohibited and will be persecuted under applicable law.
In addition, the user of our website is forbidden from:
(a) Any access or attempt to access information and data (including personal data) through the website for which there is no authorization or authority.
(b) Access to the online store for the purpose of creating or producing a product or service that competes with the Company’s products / services.
(c) The facility in any way and by any means of third parties to gain access to the data provided by saltybandits.com by its users.
(d) Any form of Software piracy, hacking and / or copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative data work (including personal data) and information, the content and material (photos, graphics, text, etc.) of the website.
Disclaimer
The content of this website (in relation to the products and services offered) is provided without warranties, conditions or other guarantees of its accuracy. Unless expressly stated otherwise, to the fullest extent permitted by law, the Company and its suppliers, content providers and advertisers explicitly exclude hereby any conditions, warranties and other terms that may otherwise be inferred from the applicable law, and will not be liable for any damages, including but not limited to direct, indirect, special, consequential, punishable or accidental damages, or damages for loss of use, profits, data or other damages to reputation, or the cost of providing substitute products and services arising out of or relating to the use, inability to use, operation or failure of this website or any linked websites and any material posted there, independently whether these damages could have been foreseen or incurred in the course of the contract, making a purchase from our website, from the products of our website, based on the applicable law. Our Company is not responsible if you are entitled to a refund of part or all of the consideration for any delay of the cooperating payment service providers for the execution of the relevant order that the Company has given in due time.
We are not responsible for any loss or damage that may be caused by a denial of service, virus, or other technologically harmful material that may infect your hardware, software, data, or other proprietary material as a result of the use of this website or the downloading of any material posted on this or any linked website.
The Company and its affiliates make every effort, within the framework of the technological control that they perform at regular intervals, to ensure that the services, content and transactions of the Company are carried out smoothly and without interruption and that the highest level of security is maintained. It is not responsible, however, for any reason, including negligence, the website is disrupted or becomes difficult and / or impossible to access and / or if, despite the security measures in place, “Viruses” or other harmful software and transmitted to user / visitor terminals, or if third unauthorized persons interfere in any way with the content and operation of the website, making it difficult to use or causing problems in its proper functioning; We are not liable in the event of a failure on your part to access our website for reasons beyond our sphere of influence, as well as for reasons of technical or other weakness of the network, or of reasons of force majeure, or of incidents.
Disclaimer of liability in relation to the ownership of trademarks, images of individuals and intellectual property rights of third parties
Except where expressly stated otherwise, all third party trademarks and images of third party products, services, and / or websites appearing on this website have no relationship or association with the Company, so you should not rely on existence of such a relationship or association. Any trademarks / brands appearing on this website are the property of the respective trademark owners. Any reference to a trademark or brand is used solely to describe or identify the products and services and is not in any way asserting that the specific products and services are supported by or associated with the Company. You may not export and / or reuse parts of the website content without the written consent of the Company. In particular, you may not use any data mining, robot, or similar data collection and export tools to export any content (either one or more times) or reuse any essential part of this website without the express written consent of the Company. Additionally, you may not create and / or publish your own database containing essential (e.g. our prices and product catalogs) parts of this website without the express written consent of the Company.
Compensation
You agree to indemnify, defend and hold harmless the Company and its directors, executives, employees, consultants, agents and partners from any and all third party claims, liability, damages and / or costs (including, but not limited to, consultants) resulting from the use of the website by you or from your breach of the Terms and Conditions. In any event, however, and if any damage is due to proven negligence of the Company, the Company is liable only to cover any positive damage suffered by the injured party and directly related to the damaging event and negligence of the Company. All limitations of liability set out in these Terms of Use which the User / Consumer / Visitor / Company member acknowledges and accepts as a whole are valid and in accordance with good faith and commercial ethics.
Amendment
The Company has the right, at its absolute discretion, at any time and without notice to modify, remove or change the Services and / or any page of this Site.
Invalidity
If any part of the Terms and Conditions is not enforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected – all other terms will remain in full force. In any case, if it is possible that a term / sub-term or part of a term / sub-term be considered separately to make the remaining part valid, the term will be interpreted accordingly. Otherwise, you agree that the term should be corrected and interpreted to approximate as much as possible the original meaning of the term / sub-term, in accordance with the law.
Communication
We always appreciate our customers’ feedback or other suggestions regarding our Website or even sending us to your recipies, but you understand that the fact that we use them does not imply any obligation to use them or compensate you for them ( exactly as you have no obligation to send them to us). If you do not wish to give the Company the above mentioned permission in relation to these terms, do not submit or share any material on the Site or the Company, otherwise we assume that you have accepted our Terms and Conditions.
We communicate with you via email (e-mail) or by posting announcements on the website. You agree to receiving electronic communications from us, as well as to the fact that all agreements and/or communications we provide electronically fulfill all legal written communication requirements.
We apply a complaint handling process to try to resolve any dispute that may arise. If you have any complaints or comments, please contact our Customer Service immediately through the “Contact Us” section.
Social media
The Web site provides you with the option to interact with social media, that is, Facebook, Instagram, Twitter, Google+, Pinterest and more. These features can allow access to or/and connection to your social networking accounts. We do not control these social networking services and your profiles on them and we can not change your privacy settings on these services or set rules on how to use your personal information in these services. These issues can only be tested by you and social service providers, not the Company. Before using any of these features available on our Website, we recommend that you read all the policies and information about the services of the corresponding social media so you can get better informed about their privacy policies. We are not responsible for any actions or omissions of any social networking service provider or for your use of the features included on their platform.
Resignation
To the extent permitted, we hereby exclude liability for any claims, losses, demands or damages of any kind relating to the Site or the data appearing on it, including, without limitation, direct, indirect, incidental or consequential losses or damages whether these result from the following indicative issues, loss of profits, loss of income, loss of data, loss of use or otherwise, whether the Company has been advised of the possibility of such losses or not. The above will apply whether these claims, losses or damages arise from tort, under the contract, negligently, on the basis of applicable law or otherwise. However, when you use our Services, your legal rights are not affected. Please keep in mind that our site is provided "as it is". As a result, access to it is solely at the responsibility of the visitor/user.
We do not take responsibility for defects attributable to suppliers and concern the products or services you find on our website. We are not be responsible for defects beyond our control. If you violate these terms and do not take any further action, we will retain the right to use our rights and remedies in any other similar situation.
Electronic Dispute Resolution
Our online e-shop is fully harmonized with the out-of-court settlement of domestic and cross-border disputes in relation to sales contracts prepared with each of its users / customers as described in Joint Ministerial Decision 70330/2015, which includes the arrangements for adaptation of Greek legislation in line with Directive 2013/11 / EU of the European Parliament and of the Council of 21 May 2013 on the alternative consumer dispute resolution and for the amending of the Regulation (EC) No. 2006/2004 and the directive 2009/22 / EC (EPCD Directive) and the adoption of additional national measures implementing Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes.
The Electronic Dispute Resolution Platform is directly linked to the Alternative Dispute Resolution (ADR) Competent Dispute Resolution Agents, which are responsible for dealing with complaints. In Greece, the competent bodies are A) the Independent Authority "Consumer Ombudsman" and B) the Ombudsman of Banking - Investment Services.
Guidelines for Electronic Dispute Resolution refer to the link below: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.
Applicable law and jurisdiction
These terms are governed by and construed in accordance to the laws of Greece and the European Union (EU). You agree, like us, that you are subject to the exclusive jurisdiction of the courts of Athens in Greece, Europe.
The entire contract
The above Terms and Conditions bind the parties in total (the company and the users) and constitute the entire contract of the parties and prevail over any and over all previous and current contracts between you and the Company.
In case any term of the contract is found to be abusive or invalidated, it shall not invalidate any other terms of the agreement that remain valid and bind the parties.
Any delay in the exercise by the parties of a part or all of the rights deriving from these terms shall not result in a weakening or waiving of this right which may be exercised at any later date and at the reasonable discretion of the beneficiary.
Model of Withdrawal form
(fill in and return this form only if you wish to withdraw from the contract)
- To "….………………………………………….………………………………… and legally represented (email: ………………….com):
- Disclosure (*) hereby withdrawing (*) from our contract of sale of the following goods (*) / service of the following service (*):
- Ordered on (*) / received on (*)
- Consumer(s) name
- Consumer(s) Address
- Signature of consumer (s) (only if this form is notified on paper)
- Date
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(*) Delete where not applicable.
